Terms and Conditions

When making a purchase from Le Vignoble you agree to the terms and conditions of the company. We collect personal information to enable us to process and deliver your order. By registering your details on our website or instore, you consent to us holding personal data about you. We are committed to the data protection act 1998 and the information you give will not be shared with any other company other than ourselves, we are dedicated to the privacy of your information. For further information regarding this data or any other privacy matters please contact the team on 01752 222892.

Age Restriction

In accordance with UK law you must be 18 years or over to purchase or place an order of an item containing alcohol. By placing an order online or by phone you confirm that you are at least 18 years old and all deliveries must be signed for by an adult aged 18 years or over. Le Vignoble reserves the right not to accept any orders.

Ordering with Le Vignoble

When ordering with Le Vignoble, products are subject to availability and if for some reason a product is out of stock we will inform you by e mail or telephone as to its time of availability or a suitable alternative.

We have a number of different delivery options. Next day delivery must be placed before 2pm, any orders after 2pm selected for next day delivery will follow on to the following day. Working days are Monday-Friday and do not include Saturday, Sundays or Bank Holidays.

Security

All information (including credit card details) is sent and received using the latest in secure programs and software.


Delivery

Delivery is anywhere in mainland UK. Delivery is made Monday – Friday with an additional charge for Saturday delivery and no delivery Sundays or Bank Holidays. If the Carrier is unable to deliver the driver will leave a card and try to deliver the next day. If next day delivery fails again, a card will be left requesting that you pick up your order from the carriers depot. If the parcel is not picked up within 24 hours the carrier will return the parcel to Le Vignoble and the customer will have to pay for a further delivery. If a parcel is returned to Le Vignoble, the cost of this return, following all reasonable attempts at delivery and contact, will be the liability of the customer. Currently this cost amounts to £12.50. Once a parcel has been returned, Le Vignoble will refund the cost of the original order minus this charge of £22.50 for the return plus the delivery cost. If a discount code is given after a mix up with a delivery this is only valid for 1 year and can only be used on products not already on sale. If the customer gives special instructions to Le Vignoble for the carrier to leave the parcel outside your house or with a neighbor, it will be left at the customers own risk.

Breakages, Returns and Refunds

Breakages must be confirmed within 2 days of delivery. If you wish to return your order due to a fault of our own we are happy to get our courier to pick up the parcel from the delivery address stated on the invoice providing the parcel is securely packed in the same way as it was sent out. If you wish to return the parcel yourself you can do so. Once the parcel has returned to us we will refund you the full amount. Please note that refunds may take up to 7 working days to appear in your account.

Disclaimer

By using this site you accept that the terms and conditions and use the site at your own risk. We have taken every effort to ensure that the information on our site is correct. However, should there be any inaccurate or out of date information Le Vignoble apologizes for any inconvenience caused but takes no responsibility. We trust that your wine will reach you in perfect condition and service and quality is very important to Le Vignoble. Unfortunately, wine is an agricultural product and from time to time faults will occur, if you experience any problems with regard to the products purchased then please contact Le Vignoble.


Cancellations of items for delivery or collection

If you with to cancel your order the cost of the wines will be reimbursed within 30 days. If delivery has already been arranged by our courier then unfortunately this will have to be charged to the customer.

Offers

We are always seeking to offer value to our customers. As a result we may offer online discounts or other savings on products compared to the prices in our stores. These discounted prices are for online sales only and are not available in our stores.

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact Le Vignoble. We’ll notify you via e-mail of your refund once we’ve received and processed the return.

Privacy Policy

This privacy policy sets out how Le Vignoble uses and protects any information that you give Le Vignoble when you use this website. Le Vignoble is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Le Vignoble may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:

We may collect the following information:

-name

-contact information including email address

-demographic information such as postcode, preferences and interests

-other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

-Internal record keeping.

-We may use the information to improve our products and services.

-We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

-From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

-whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

-if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Le Vignoble, New Cooperage, Royal William Yard, Plymouth, PL1 3RP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Event Booking Cancelation

When booking an event with Le Vignoble you are reserving a place at the event and signing up to these terms and conditions.

By completing an event booking you are indicating you will attend an event organised by Le Vignoble. Places on events are booked on a first-come first-served basis. It is essential that all customers pre-book places at an event. Le Vignoble reserves the right to prevent customers from taking part in a course or event which has not been pre-booked.

Le Vignoble can offer group bookings for some events, but for some events may accept only limited attendees from the same organization/group.

If an event is full you may be added to a waiting list for this event. In the event of a cancellation, Le Vignoble may contact you. To be added to the waiting list for an event, book the event as normal and you will be advised by return you have been added to the waiting list. Le Vignoble does not guarantee that all or any customers held on the waiting list will be offered a place on the actual event.

The duration and location of the event will be at the premises it is advertised in and for, unless otherwise stated.

At all of our events Le Vignoble are committed to make every effort to ensure equality of access and to meet the needs of the target audience. Please let Le Vignoble know if you have any specific needs, not covered in the event booking process.

Event fees

The fee includes event participation and course materials. Le Vignoble will specify in the event description if anything in addition is included. Participants are responsible for finding and paying for their own accommodation, if required, and travel.

Where a fee is charged for attending an event, all payments must be completed by phone or in person by credit or debit card upon initial booking.

Please note that non-payment after booking onto an event does not indicate a cancellation, unless you have informed Le Vignoble that you no longer require your booking. Please see Le Vignobles cancellation policy below for further details.

Cancellations 14 days or more before the beginning of the event incur no penalty, and Le Vignoble will refund your fee in full, apart from bank transfer fees which may apply. Cancellations less than 14 days in advance, as well as no-shows, are charged in full and no refund will be made. Substitutions may be made at the managers discretion.

You can cancel your place at an event by calling Le Vignoble on 01752 222892 or emailing info@levignoble.co.uk

Please note that the cancellation policy is applicable for all bookings made, as a place has been reserved for you. Le Vignoble reserve the right to require payment for no-shows, as these incur the same cost and prevent the place being offered to other participants.

No repayment will made for travel, accommodation and any other costs incurred, by you.

Where a partial cancellation is required for a group booking, please contact Le Vignoble in the first instance, on 01752 222892

Occasionally Le Vignoble may have to cancel or postpone an event. If a cancellation takes place Le Vignoble will use reasonable endeavours to notify all customers who are booked on by telephone, email or in writing. Le Vignoble will refund your event fee or transfer your booking to another date or event, whichever suits you best. Unfortunately Le Vignoble will not be able to refund travel or accommodation expenses or other costs incurred by you. Please note that cancelling Le Vignoble events is thankfully very rare.

It may be necessary for reasons beyond Le Vignobles control to change the content or speakers for an event. Le Vignoble will use reasonable endeavours to notify you of changes made to timing and venue. Le Vignoble reserve the right to make changes to an event without notice to booked customers.

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Weekday Offers

Thirsty Thursday save 20% on all enomatic wines from 6pm every Thursday*

Craft Beer Friday drink any craft beer in our lounge for the retail price, every Friday 3-9pm*.

*(not available at events and in conjunction with any other offer)

Upcoming events

  • Thu 01 June

    'Meet the Winemaker' with English vineyards for English Wine Week

  • Thu 15 June

    'Meet the Winemaker' with Holm Oak & Harewood, Australia

  • Thu 29 June

    Prosecco Tasting & 'Meet the Winemaker' with Bisol, Italy

  • Thu 06 July

    Bin End Bonanza

  • Fri 14 July

    Bastille Day

  • Thu 14 September

    Beer Tasting with Firebrand Brewing Co.

  • Thu 12 October

    Fine Wine Tasting

  • Thu 19 October

    'Meet the Winemaker' with Marques de Murrieta, Spain

  • Thu 16 November

    Cheese and Wine Night

  • Thu 07 December

    Mega Christmas Wine Tasting

  • Read more...

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Testimonials

"Thanks for a hugely enjoyable and informative evening. I couldn’t resist the lure of the wine and so purchased two bottles which I shall no doubt enjoy during my week off!"

Steve Cole, Probate Manager, Nash & Co Solicitors LLP